Building Trust: The Game of Collaboration
• Experience the consequences of win-lose and win-win strategies
• Learn how to achieve win-win relationships
• Understand what is meant by TRUST
• Identify the biggest organizational trust issues
• Set personal goals for improving trust

Creating Teams: A Blueprint for High Performance
• Define a High Performance team and how it differs from a traditional
• work group
• Define the three elements of High Performance teams
• Learn about the four types of teams
• Learn the different stages of development
• Learn to create an image and name your team

Face to Face: Communication for Today’s Professional
• Learn about people’s perceptions and viewpoints and how they differ
• Master the basics of face-to-face communication
• Define “one-way” and “two-way” communication
• Learn to understand and improve your skill in listening

Effective Meetings: The Power to Get Things Done
• Define the characteristics of effective meetings
• Evaluate how effective and efficient your meetings are currently
• Learn the guidelines to improve the effectiveness of your meetings
• Discuss skills needed to improve the quality of team meetings

Emotional Excellence: Handling Life’s Challenges
• Learn how you respond to challenging or upsetting events (key moments)
• Explore and understand the patterns in your responses to key moments
• Learn the process for exploring the consequences of your behavior
• Learn to choose positive behaviors and feelings during your key moments
• Identify and challenge the distortions in your interpretations
• Learn a method for changing weakening beliefs to empowering beliefs

Taking Responsibility: How to be Proactive not Reactive
• Learn the meaning and nature of personal responsibility
• Understand how you avoid taking responsibility for yourself
• Assess your willingness to accept personal responsibility
• Allow yourself to see the choices available in your life
• Claim “ownership” for the results of your life
• Understand the power and freedom that comes from accepting responsibility

Conflict Resolution: The Road to Win-Win
• Define “unhealthy conflict” and how to keep from crossing into it
• Learn the five different conflict management styles
• Use a model to help you choose how to respond to potential conflict situations
• Assess which conflict styles you most often use
• Practice a three-step model for resolving conflict
• Decide to modify your conflict style and how to handle your current conflicts

Empowering Employees: A Guide for Success
• Define the difference between commitment and compliance motivation
• Learn how leadership changes to create commitment
• Define the four principles of empowerment
• List the elements of empowerment
• Establish a matrix for identifying what people need in order to be empowered
• Learn a dialog to transfer power to others
• Learn a model of situational leadership

Setting Performance Expectations: A Guide to Managing People
• Learn to confront behavior that fails to meet expectations
• Understand the importance of discipline and conformity in building trust
• Develop a set of non-negotiables for those whom you lead
• Practice the skill of harnessing harmful behavior
• Apply the skill to back-home situations

Time Management: Acting From My Priorities
• Evaluate how you are currently using your time
• Define barriers, which keep you from managing your time more effectively
• Learn the difference between important and urgent
• Learn to schedule time for the important
• Set professional goals to guide your use of time
• Establish systematic approach to managing daily events

Team Decisions: Making Things Happen
• Discuss barriers to group decision making
• Learn about methods of group decision making
• Practice consensus decision-making
• Practice using a group decision-making model
• Identify how your team will improve its group decision making
• Review who is responsible for current team decisions
• Identify team decision issues to be addressed
• Discuss shifting to ideal team decision-making responsibilities

Winning Relationships: Strengthening Self and Others
• Understand the characteristics and consequences of co-dependency
• Know the difference between responsibility for and responsibility to another
• Learn a credo for your relationships
• Understand what you do that weakens others when you intend to help
• Learn the valuing process as a skill to strengthen others
• Evaluate what you do to strengthen others in your relationships
• Understand how contracting can be used to strengthen yourself and others