Part I: Recognizing the Advantages of Diversity
• Define diversity and recognize the many dimensions of diversity.
• Identify the value of diversity to high-performance organizations.
• Identify the importance of diversity as a high-performance business initiative.

Part II: Valuing Individual Contributions
• Identify qualifications that describe each individual’s essential value.
• Explain how results are achieved through the unique contributions of each individual.
• Describe how individual differences and contributions are important to organizational results.
• Describe the impact of stereotyping.

Part III: Communicating Effectively About Diversity
• Review Communications Guidelines
• Demonstrate effective communication techniques for dealing with diversity.

Part IV: Leveraging Diversity
• Demonstrate how leveraging individual diversity can help meet business challenges.
• Write an action plan for leveraging diversity in your organization.

Part I: From Valuing Diversity to Managing Diversity
• Define diversity and recognize the many dimensions of diversity.
• Identify five skills for managing diversity effectively.
• Identify ways to demonstrate valuing differences, taking action and overcoming barriers.

Part II: Meeting New Challenges: The Changing Workforce
• Identify demographic changes in the workforce.
• Identify the challenges involved in managing a diverse workforce.
• Identify four business imperatives for managing diversity.

Part III: Using a Flexible Approach to Managing Diversity
• Identify and use flex-management strategies.
• Practice using flex-management approaches.

Part IV: Change Strategies for Managing Diversity
• Determine your current skill level in managing diversity.
• Write a personalized self-developed plan with realistic, actionable items for managing diversity back on the job.