Program Objectives
- Learn the basic principles of High Performance
teams and the advantages of teams over traditional work
groups
- Develop a team charter to guide decision making and
day-to-day actions
- Learn good meeting management skills
to improve the quality
of team meetings
- Identify customer requirements and
how they influence team performance
- Analyze and improve
core work processes
- Clarify roles and responsibilities
of team members
- Set goals and develop actions plans to
achieve them
Module 1: Fundamentals of High Performance Teams
• The definition of a High Performance team and how it differs
from a traditional work group
• The three elements of High Performance teams
• Four types of teams
• The stages of team development
• To create an image and name your team
Module 2: The Team Charter
•
Identify your team’s key customers and stakeholders
•
Determine the performance results expected of your team
•
Decide your team’s purpose
•
Identify the ideal characteristics of your team
•
Develop a set of team operating norms
Module 3: Effective Meetings
•
The characteristics of effective meetings
•
How efficient and effective your meetings are
•
Guidelines to improve the effectiveness of your meetings
•
How to establish and run a meeting from an agenda
•
A format for meeting minutes
•
The three leadership roles required for successful meetings
•
Discussion skills to improve the quality of team meetings
Module 4: Customer Focus
• Examine your attitude toward your customer
• Assess how customer-oriented your team and organization
are
• Discuss and analyze feedback from key customers
• Identify key customer requirements
• Develop improvement plans to respond to customer feedback
• Develop a system for measuring and tracking key customer
requirements
Module 5: Managing The Process
• Learn basic process mapping definitions and skills
•
Map the team’s core process
• Identify and analyze process variances
• Identify and analyze key variances
•
Develop action plans to improve the team’s core process
• Develop action plans to control key variances
Module 6: Team Member Roles And Responsibilities
•
Learn how to be a self-sufficient and self-directing team
•
Clarify shared team responsibilities
•
Define and prioritize coordinating responsibilities
•
Assign designated roles
•
Understand the aspects of empowerment
•
Use the empowerment matrix as a developmental tool
•
Develop a maturation matrix
•
Understand how the role of leader changes in a High Performance
organization
Module 7: Setting Goals
And Keeping Score
• Understand the importance of setting goals and tracking
your performance
• Learn the building blocks of scorekeeping
•
Identify your team’s key result areas
• Establish metrics in each of your key result areas
• Assess your current performance
• Set goals in each of your key result areas
• Evaluate your feedback system
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