Program Objectives
-
Learn to communicate openly and directly
- Work smarter,
harder, faster, and better
- Demonstrate “value
added”
- Look for leadership opportunities
- Embrace and initiate
change
- Have a positive impact on their company, customers,
and colleagues
- Take charge of their personal life
Module 1: Attitude
•
Discover how your attitude, behavior, and job performance
are related
•
Treat customers and coworkers respectfully and professionally
•
Prevent negative feelings from affecting your performance
and actions at work
Module 2: Personal Accountability
•
Learn how your specific job is directly linked to the financial
stability, success, and growth of your organization
•
Document your results and cultivate advocates and allies
•
Let the appropriate people know of your accomplishments
Module 3: Balance
•
Discover how the quality of your personal life has a direct
impact on the quality and success of your professional
life
•
Have a stable personal life that allows you to direct your
attention and energy toward your work , customers, and
teammates
Module 4: Change
•
Accept and adapt to organizational and life changes with
professionalism, determination, and optimism
•
Accept your role in initiating change when appropriate
•
See yourself as a change agent for your team
Module 5: Productivity
•
Focus on working diligently despite anything else that
is going on in your life
•
Reinforce the concept that using time wisely and maintaining
balance between work and home/leisure will make you a healthier,
more consistently productive employee
Module 6: Communication
•
Use effective communication techniques for the success
of your organization
•
Be open, honest, and assertive with customers, coworkers,
and management about their needs, feelings, preferences,
and ideas
Module 7: Leadership Opportunities
•
Assume a leadership role in your organization, regardless
of job title
•
Be a problem solver and take charge when necessary and
appropriate
•
Have a proactive attitude that adds value to interactions
with customers, coworkers, and your employer |
